Zendesk Chat | Live Chat | Pricing, Features, Integrations, Reviews

Best for free one operator

Trial: 14 days

Starts from: $free per month

Best for: small, medium companies.

Zendesk Chat (formerly Zopim) is a simple live chat solution offering a free version for 1-person companies, with high focus on analytical functions. Zendesk Chat can easily be integrated with the Zendesk helpdesk software.

  • Chat with customers visiting your website

    Chat with customers visiting your website
  • Respond them from your web platform

    Respond them from your web platform
  • Use the dedicated iOS/Android application

    Use the dedicated iOS/Android application
  • Monitor website's visitors

    Monitor website's visitors
  • Analyze the data

    Analyze the data

What can this app do?

  • Responding on the go with native mobile applications is available in Zendesk Chat
    Native Android / iOS apps
    Responding on the go with native mobile applications
  • Responding quickly with native desktop applications is available in Zendesk Chat
    Native Windows / Mac applications
    Responding quickly with native desktop applications
  • Managing complex customer cases through tickets is available in Zendesk Chat
    Ticketing system enables you to easily create cases with particular customers to be resolved later
    Managing complex customer cases through tickets
  • Analyzing the performance of your conversations is available in Zendesk Chat
    Analysis of performance of chat operators, conversations' statistics, etc.
    Analyzing the performance of your conversations
  • Analyzing the satisfaction of your visitors is available in Zendesk Chat
    Rating enables you to collect feedback about satisfaction of your visitors from chat operator's service
    Analyzing the satisfaction of your visitors
  • Sending automated messages at particular moment is available in Zendesk Chat
    Setting automatic chat messages to be triggered on specific conditions (e.g. visitor visits pricing page -> he receives auto chat message whether he needs help in price estimation)
    Sending automated messages at particular moment
  • Automatically translating the conversation's language is available in Zendesk Chat
    Automatic translation of conversations in different languages through Google translate
    Automatically translating the conversation's language
  • Co-browsing the website with the visitor is available in Zendesk Chat
    Function enabling screen sharing with visitor and browsing through website together
    Co-browsing the website with the visitor
  • Chatting with your visitors through video is available in Zendesk Chat
    Video conversation through chat window
    Chatting with your visitors through video
  • Sharing files between you and your visitor is available in Zendesk Chat
    Upload of files between visitor and operator
    Sharing files between you and your visitor
  • Recording the behavior of your website's visitors is available in Zendesk Chat
    Video recording of visitor's behavior during his visit at your website
    Recording the behavior of your website's visitors
  • Setting up a chatbot to respond automatically is available in Zendesk Chat
    Artificial intelligence helping you in customer requests
    Setting up a chatbot to respond automatically
  • Automating your marketing activities is available in Zendesk Chat
    Automating your marketing activities, e.g. mailing, sms, chat depending on your customers' activity
    Automating your marketing activities
  • Storing data about visitors / organizing them into leads is available in Zendesk Chat
    Contact list enabling you to collect and store information about your visitors
    Storing data about visitors / organizing them into leads

Easily integrates with

  • 3DCart is available in Zendesk Chat 3DCart
  • Big Cartel is available in Zendesk Chat Big Cartel
  • Big Commerce is available in Zendesk Chat Big Commerce
  • Blogger is available in Zendesk Chat Blogger
  • CoreCommerce is available in Zendesk Chat CoreCommerce
  • Desk.com is available in Zendesk Chat Desk.com
  • Drupal is available in Zendesk Chat Drupal
  • Facebook is available in Zendesk Chat Facebook
  • GetResponse is available in Zendesk Chat GetResponse
  • Google Analytics is available in Zendesk Chat Google Analytics
  • Google Tag Manager is available in Zendesk Chat Google Tag Manager
  • Highrise is available in Zendesk Chat Highrise
  • Hubspot is available in Zendesk Chat Hubspot
  • JIRA is available in Zendesk Chat JIRA
  • Joomla! is available in Zendesk Chat Joomla!
  • Magento is available in Zendesk Chat Magento
  • Mailchimp is available in Zendesk Chat Mailchimp
  • Microsoft Dynamics is available in Zendesk Chat Microsoft Dynamics
  • Nutshell is available in Zendesk Chat Nutshell
  • Opencart is available in Zendesk Chat Opencart
  • Presta Shop is available in Zendesk Chat Presta Shop
  • Salesforce is available in Zendesk Chat Salesforce
  • Segment is available in Zendesk Chat Segment
  • Shopify is available in Zendesk Chat Shopify
  • Slack is available in Zendesk Chat Slack
  • Squarespace is available in Zendesk Chat Squarespace
  • Tumblr is available in Zendesk Chat Tumblr
  • Twitter is available in Zendesk Chat Twitter
  • Volusion is available in Zendesk Chat Volusion
  • Weebly is available in Zendesk Chat Weebly
  • WIX is available in Zendesk Chat WIX
  • Wordpress is available in Zendesk Chat Wordpress
  • Zapier is available in Zendesk Chat Zapier
  • Zendesk is available in Zendesk Chat Zendesk
  • Zoho is available in Zendesk Chat Zoho

Pricing

Free

Free

monthly

for 1 operator

Basic

$14

monthly

$13240

yearly

per operator

Advanced

$25

monthly

$240

yearly

per operator

Premium

$55

monthly

$528

yearly

per operator

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