Tawk.to | Live Chat | Pricing, Features, Integrations, Reviews

Best for free unlimited operators

No trial

Starts from: $free per month

Best for: small, medium companies.

Tawk.to is a completely free live chat solution, you can use to provide a real-time support to your visitors. For $0 you can get advanced functionality like a ticketing system, users behavior monitoring, chat surveys as well as desktop and mobile app. For an additional charge, you can remove Tawk.to branding, as well as use extra features which lets you share a screen with visitors or provide video chats. With Tawk.to, you can also outsource the chat support to external agents.

Tawk.to benefits

Some benefits of having Tawk.to live chat tool are:

  • It saves you money. You can use advanced live chat software with all features for free.
  • Gain easy way to reply users questions.
  • Boost lead generation activity.
  • Chat from your computer or on the go using a mobile app.
  • Boost lead generation activity.
  • Navigate users on your website using greetings.
  • Support your visitors without having a support team by hiring a chat agent.

Tawk.to cons

Cons of using Tawk.to live chat are:

  • Limited integrations with external tools.
  • Old fashioned design.
  • At first might seem a little bit complicated to use.

Tawk.to pricing

Tawk.to is a free live chat software. It means that you can use core application for no charge. No there's no a catch. Tawk.to revenue model based on selling ads-on such as the option to remove Tawk.to branding. Removing branding cost $15 per month or $144 for the annual subscription. Video chat and Screensharing add-on, which cost $49 per month or $348 annually.

Option to outsource your chat handling to external agents is available in a few packages:

  • 24X7-365 (168 hours a week) cost $1 an hour / $728 per month
  • Evenings and Weekends (128 hours a week) cost $1.10 an hour / $610 per month
  • Double Shift (80 hours a week) cost $1.50 an hour / $520 per month
  • Full-time (40 hours a week) $2.20 an hour / $380 per month
  • Part-time (10 hours a week) $3.00 an hour / $129per month

Click to hire an agent for 7-day free trial >

Tawk.to features

Despite being free Tawk.to offers rich functionality such as:

  • Tiggers send to your visitors while they browsing
  • Real-time users behavior monitoring
  • Ticketing system to deal with chat later
  • Access to users profiles with chat history, tickets and behavior analytics
  • Easy to use mobile application available on iOS and Android
  • Pre and after chat surveys
  • Option to hire professional agents
  • Support available 24/7/365
  • Chat window customization and option to remove branding
  • Video chat and screen sharing

Tawk.to integrations

Tawk.to integrates with some popular services:

Website building - allows you to embed Tawk.to window on your website using plug-in.

  • Wordpress
  • Weebly
  • Squarespace

E-commerce - you can embed chat on your store page using a plug-in.

  • Shopify
  • Magento
  • OpenCart
  • PrestaShop

Tawk.to reviews

What’s pretty amazing is that Tawk.to is a completely free software with no premium plans available. You just take the provided code and paste it into the body of your website and you are ready to go. Paulina Bielewicz, pickSaaS.com

Click here to read the Tawk.to review >


  • Chat with your visitors using chat window

    Chat with your visitors using chat window
  • Use mobile applications to respond

    Use mobile applications to respond
  • Customize your chat window

    Customize your chat window
  • Have a quick glance at your website's visitors' behavior

    Have a quick glance at your website's visitors' behavior
  • Use emoji in your conversations

    Use emoji in your conversations

What can this app do?

  • Responding on the go with native mobile applications is available in Tawk.to
    Native Android / iOS apps
    Responding on the go with native mobile applications
  • Responding quickly with native desktop applications is available in Tawk.to
    Native Windows / Mac applications
    Responding quickly with native desktop applications
  • Managing complex customer cases through tickets is available in Tawk.to
    Ticketing system enables you to easily create cases with particular customers to be resolved later
    Managing complex customer cases through tickets
  • Analyzing the performance of your conversations is available in Tawk.to
    Analysis of performance of chat operators, conversations' statistics, etc.
    Analyzing the performance of your conversations
  • Analyzing the satisfaction of your visitors is available in Tawk.to
    Rating enables you to collect feedback about satisfaction of your visitors from chat operator's service
    Analyzing the satisfaction of your visitors
  • Sending automated messages at particular moment is available in Tawk.to
    Setting automatic chat messages to be triggered on specific conditions (e.g. visitor visits pricing page -> he receives auto chat message whether he needs help in price estimation)
    Sending automated messages at particular moment
  • Automatically translating the conversation's language is available in Tawk.to
    Automatic translation of conversations in different languages through Google translate
    Automatically translating the conversation's language
  • Co-browsing the website with the visitor is available in Tawk.to
    Function enabling screen sharing with visitor and browsing through website together
    Co-browsing the website with the visitor
  • Chatting with your visitors through video is available in Tawk.to
    Video conversation through chat window
    Chatting with your visitors through video
  • Sharing files between you and your visitor is available in Tawk.to
    Upload of files between visitor and operator
    Sharing files between you and your visitor
  • Recording the behavior of your website's visitors is available in Tawk.to
    Video recording of visitor's behavior during his visit at your website
    Recording the behavior of your website's visitors
  • Setting up a chatbot to respond automatically is available in Tawk.to
    Artificial intelligence helping you in customer requests
    Setting up a chatbot to respond automatically
  • Automating your marketing activities is available in Tawk.to
    Automating your marketing activities, e.g. mailing, sms, chat depending on your customers' activity
    Automating your marketing activities
  • Storing data about visitors / organizing them into leads is available in Tawk.to
    Contact list enabling you to collect and store information about your visitors
    Storing data about visitors / organizing them into leads

Easily integrates with

  • 3DCart is available in Tawk.to 3DCart
  • Big Cartel is available in Tawk.to Big Cartel
  • Big Commerce is available in Tawk.to Big Commerce
  • Blogger is available in Tawk.to Blogger
  • CoreCommerce is available in Tawk.to CoreCommerce
  • Desk.com is available in Tawk.to Desk.com
  • Drupal is available in Tawk.to Drupal
  • Facebook is available in Tawk.to Facebook
  • GetResponse is available in Tawk.to GetResponse
  • Google Analytics is available in Tawk.to Google Analytics
  • Google Tag Manager is available in Tawk.to Google Tag Manager
  • Highrise is available in Tawk.to Highrise
  • Hubspot is available in Tawk.to Hubspot
  • JIRA is available in Tawk.to JIRA
  • Joomla! is available in Tawk.to Joomla!
  • Magento is available in Tawk.to Magento
  • Mailchimp is available in Tawk.to Mailchimp
  • Microsoft Dynamics is available in Tawk.to Microsoft Dynamics
  • Nutshell is available in Tawk.to Nutshell
  • Opencart is available in Tawk.to Opencart
  • Presta Shop is available in Tawk.to Presta Shop
  • Salesforce is available in Tawk.to Salesforce
  • Segment is available in Tawk.to Segment
  • Shopify is available in Tawk.to Shopify
  • Slack is available in Tawk.to Slack
  • Squarespace is available in Tawk.to Squarespace
  • Tumblr is available in Tawk.to Tumblr
  • Twitter is available in Tawk.to Twitter
  • Volusion is available in Tawk.to Volusion
  • Weebly is available in Tawk.to Weebly
  • WIX is available in Tawk.to WIX
  • Wordpress is available in Tawk.to Wordpress
  • Zapier is available in Tawk.to Zapier
  • Zendesk is available in Tawk.to Zendesk
  • Zoho is available in Tawk.to Zoho

Pricing

Free

Free

monthly

unlimited operators

Remove branding

$15

monthly

$144

yearly

no tawk.to branding in chat window

Hire agent

$1

monthly

per hour of work

Screensharing

$49

monthly

$348

yearly

Voice chat / Video chat / Screensharing

We use cookies for better user's experience. By continuing to browse, you are agreeing to our use of cookies indicated in our privacy policy. To withdraw your permission, just email us at matt@picksaas.com. Privacy policy | Close