Best for user's experience / ticketing system
Trial: 14 days
Starts from: $19.00 per month
Best for: small, medium, big companies.
LiveChat is a chat window which can be installed on any website. LiveChat is popular for providing the best user-friendly experience to its customers and operators and its 24/7 chat support. You can easily install LiveChat by adding a single piece of code to your website or by integrating it with other software you're already using like website builders or e-commerce platforms.
Some of the LiveChat benefits helpful in growing a business are:
Some of the drawbacks of LiveChat when compared to other live chat software are:
LiveChat's pricing is based on seats, which means the number of agents logged in at the same time. The cheapest plan starts with $19/month, with all the basic chat and integration features. More advanced plans including more detailed reporting and customization options start with $39 per month. LiveChat also offers an Enterprise plan with dedicated support for larger companies and additional SSO (automated sign in) features.
LiveChat offers a wide variety of features, especially tailored for e-commerce businesses. These include:
The most popular integrations of LiveChat are:
LiveChat is one of the products we thoroughly enjoyed reviewing. It just works really well and is fun to use. Robert Brandl, Chattooltester.com
If you want to enhance sales and conversion of your e-commerce business, LiveChat has all you need. Matt Pliszka, pickSaaS.com
LiveChat has all the tools you'll need for running an efficient customer support ticketing and chat operation. Joe Warnimont, ecommerce-platforms.com
Let customer engage through a chat window at your website
Respond to visitors with your web platform
Use dedicated mobile applications to respond on the go
Make your brand look professional with customizable chat window
Use ticketing system to serve your customers when not available to chat
Collect customers' feedback to improve the quality of your services
Optimize your messages based on advanced analytics
Quickly browse through previous conversations' history
per operator + basic reporting / full chat customization
per operator + staffing prediction / work scheduler
per operator + dedicated account manager