LiveChat | Live Chat | Pricing, Features, Integrations, Reviews

Trial: 30 days

Starts from: $19.00 per month

Best for: small, medium, big companies.

LiveChat is a chat window which can be installed on any website. LiveChat is popular for providing the best user-friendly experience to its customers and operators and its 24/7 chat support. You can easily install LiveChat by adding a single piece of code to your website or by integrating it with other software you're already using like website builders or e-commerce platforms.

LiveChat benefits

Some of the LiveChat benefits helpful in growing a business are:

  • Increasing customer satisfaction thanks to quick answers to customer questions
  • Growing conversion rates with automated greetings
  • Optimizing your messages based on collected and analyzed chats' and agents' data
  • Measuring customer service quality thanks to collecting the feedback about your chats from your visitors
  • Addressing queries effectively with the built-in ticketing system
  • Building your brand's image by customizing the chat window with custom branding, colors and eye-catchers
  • Responding to customer queries effectively using mobile and desktop applications
  • Learning about customers' behavior by visitors'/customers' monitoring

LiveChat pricing

LiveChat's pricing is based on seats, which means the number of agents logged in at the same time. The cheapest plan starts with $19/month, with all the basic chat and integration features. More advanced plans including more detailed reporting and customization options start with $39 per month. LiveChat also offers an Enterprise plan with dedicated support for larger companies and additional SSO (automated sign in) features.

LiveChat features

LiveChat offers a wide variety of features, especially tailored for e-commerce businesses. These include:

  • Web, desktop and mobile applications
  • Built-in ticketing system
  • Automated greetings
  • Chat window's customization
  • Reporting and analytics
  • Chat satisfaction rating
  • Sales and goals tracking for e-commerce businesses

LiveChat integrations

The most popular integrations of LiveChat are: 

Website building

  • WordPress
  • WIX
  • Weebly

E-commerce

  • Magento
  • Shopify
  • BigCommerce

CRM

  • Pipedrive
  • Hubspot

Mailing automation

  • GetResponse
  • MailChimp

LiveChat reviews

LiveChat is one of the products we thoroughly enjoyed reviewing. It just works really well and is fun to use. Robert Brandl, Chattooltester.com

If you want to enhance sales and conversion of your e-commerce business, LiveChat has all you need. Matt Pliszka, pickSaaS.com

LiveChat has all the tools you'll need for running an efficient customer support ticketing and chat operation. Joe Warnimont, ecommerce-platforms.com

  • Let customer engage through a chat window at your website

    Let customer engage through a chat window at your website
  • Respond to visitors with your web platform

    Respond to visitors with your web platform
  • Use dedicated mobile applications to respond on the go

    Use dedicated mobile applications to respond on the go
  • Make your brand look professional with customizable chat window

    Make your brand look professional with customizable chat window
  • Use ticketing system to serve your customers when not available to chat

    Use ticketing system to serve your customers when not available to chat
  • Collect customers' feedback to improve the quality of your services

    Collect customers' feedback to improve the quality of your services
  • Optimize your messages based on advanced analytics

    Optimize your messages based on advanced analytics
  • Quickly browse through previous conversations' history

    Quickly browse through previous conversations' history

What can this app do?

  • Responding on the go with native mobile applications is available in LiveChat
    Native Android / iOS apps
    Responding on the go with native mobile applications
  • Responding quickly with native desktop applications is available in LiveChat
    Native Windows / Mac applications
    Responding quickly with native desktop applications
  • Managing complex customer cases through tickets is available in LiveChat
    Ticketing system enables you to easily create cases with particular customers to be resolved later
    Managing complex customer cases through tickets
  • Analyzing the performance of your conversations is available in LiveChat
    Analysis of performance of chat operators, conversations' statistics, etc.
    Analyzing the performance of your conversations
  • Analyzing the satisfaction of your visitors is available in LiveChat
    Rating enables you to collect feedback about satisfaction of your visitors from chat operator's service
    Analyzing the satisfaction of your visitors
  • Sending automated messages at particular moment is available in LiveChat
    Setting automatic chat messages to be triggered on specific conditions (e.g. visitor visits pricing page -> he receives auto chat message whether he needs help in price estimation)
    Sending automated messages at particular moment
  • Automatically translating the conversation's language is available in LiveChat
    Automatic translation of conversations in different languages through Google translate
    Automatically translating the conversation's language
  • Co-browsing the website with the visitor is available in LiveChat
    Function enabling screen sharing with visitor and browsing through website together
    Co-browsing the website with the visitor
  • Chatting with your visitors through video is available in LiveChat
    Video conversation through chat window
    Chatting with your visitors through video
  • Sharing files between you and your visitor is available in LiveChat
    Upload of files between visitor and operator
    Sharing files between you and your visitor
  • Recording the behavior of your website's visitors is available in LiveChat
    Video recording of visitor's behavior during his visit at your website
    Recording the behavior of your website's visitors
  • Setting up a chatbot to respond automatically is available in LiveChat
    Artificial intelligence helping you in customer requests
    Setting up a chatbot to respond automatically
  • Automating your marketing activities is available in LiveChat
    Automating your marketing activities, e.g. mailing, sms, chat depending on your customers' activity
    Automating your marketing activities
  • Storing data about visitors / organizing them into leads is available in LiveChat
    Contact list enabling you to collect and store information about your visitors
    Storing data about visitors / organizing them into leads

Easily integrates with

  • 3DCart is available in LiveChat 3DCart
  • Big Cartel is available in LiveChat Big Cartel
  • Big Commerce is available in LiveChat Big Commerce
  • Blogger is available in LiveChat Blogger
  • CoreCommerce is available in LiveChat CoreCommerce
  • Desk.com is available in LiveChat Desk.com
  • Drupal is available in LiveChat Drupal
  • Facebook is available in LiveChat Facebook
  • GetResponse is available in LiveChat GetResponse
  • Google Analytics is available in LiveChat Google Analytics
  • Google Tag Manager is available in LiveChat Google Tag Manager
  • Highrise is available in LiveChat Highrise
  • Hubspot is available in LiveChat Hubspot
  • JIRA is available in LiveChat JIRA
  • Joomla! is available in LiveChat Joomla!
  • Magento is available in LiveChat Magento
  • Mailchimp is available in LiveChat Mailchimp
  • Microsoft Dynamics is available in LiveChat Microsoft Dynamics
  • Nutshell is available in LiveChat Nutshell
  • Opencart is available in LiveChat Opencart
  • Presta Shop is available in LiveChat Presta Shop
  • Salesforce is available in LiveChat Salesforce
  • Segment is available in LiveChat Segment
  • Shopify is available in LiveChat Shopify
  • Slack is available in LiveChat Slack
  • Squarespace is available in LiveChat Squarespace
  • Tumblr is available in LiveChat Tumblr
  • Twitter is available in LiveChat Twitter
  • Volusion is available in LiveChat Volusion
  • Weebly is available in LiveChat Weebly
  • WIX is available in LiveChat WIX
  • Wordpress is available in LiveChat Wordpress
  • Zapier is available in LiveChat Zapier
  • Zendesk is available in LiveChat Zendesk
  • Zoho is available in LiveChat Zoho

Pricing

Starter

$19

monthly

$192

yearly

per operator

Team

$39

monthly

$396

yearly

per operator + basic reporting / full chat customization

Business

$59

monthly

$600

yearly

per operator + staffing prediction / work scheduler

Enterprise

$149

monthly

$1788

yearly

per operator + dedicated account manager

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