LiveChat | Live Chat | Pricing, Features, Integrations, Reviews

Trial: 30 days

Starts from: $19.00 per month

Best for: small, medium, big companies.

LiveChat is a popular live chat software which might be especially useful for e-commerce companies as it provides advanced goal/sales tracking functions. It is also known for its user-friendliness.

  • Let customer engage through a chat window at your website

    Let customer engage through a chat window at your website
  • Respond visitors with your web platform

    Respond visitors with your web platform
  • Use dedicated mobile applications to respond on the go

    Use dedicated mobile applications to respond on the go
  • Use ticketing system to serve your customers better

    Use ticketing system to serve your customers better
  • Collect customers' feedback to improve the quality of your services

    Collect customers' feedback to improve the quality of your services
  • Customize your chat window

    Customize your chat window
  • Use advanced analytics

    Use advanced analytics
  • Quickly see previous conversations' history

    Quickly see previous conversations' history

Pricing

Starter

$19

monthly

$192

yearly

per operator

Team

$39

monthly

$396

yearly

per operator

Business

$59

monthly

$600

yearly

per operator

Enterprise

$149

monthly

$1788

yearly

per operator

What can this app do?

  • Responding on the go with native mobile applications is available in LiveChat
    Native Android / iOS apps
    Responding on the go with native mobile applications
  • Responding quickly with native desktop applications is available in LiveChat
    Native Windows / Mac applications
    Responding quickly with native desktop applications
  • Managing complex customer cases through tickets is available in LiveChat
    Ticketing system enables you to easily create cases with particular customers to be resolved later
    Managing complex customer cases through tickets
  • Analyzing the performance of your conversations is available in LiveChat
    Analysis of performance of chat operators, conversations' statistics, etc.
    Analyzing the performance of your conversations
  • Analyzing the satisfaction of your visitors is available in LiveChat
    Rating enables you to collect feedback about satisfaction of your visitors from chat operator's service
    Analyzing the satisfaction of your visitors
  • Sending automated messages at particular moment is available in LiveChat
    Setting automatic chat messages to be triggered on specific conditions (e.g. visitor visits pricing page -> he receives auto chat message whether he needs help in price estimation)
    Sending automated messages at particular moment
  • Automatically translating the conversation's language is available in LiveChat
    Automatic translation of conversations in different languages through Google translate
    Automatically translating the conversation's language
  • Co-browsing the website with the visitor is available in LiveChat
    Function enabling screen sharing with visitor and browsing through website together
    Co-browsing the website with the visitor
  • Chatting with your visitors through video is available in LiveChat
    Video conversation through chat window
    Chatting with your visitors through video
  • Sharing files between you and your visitor is available in LiveChat
    Upload of files between visitor and operator
    Sharing files between you and your visitor
  • Recording the behavior of your website's visitors is available in LiveChat
    Video recording of visitor's behavior during his visit at your website
    Recording the behavior of your website's visitors
  • Setting up a chatbot to respond automatically is available in LiveChat
    Artificial intelligence helping you in customer requests
    Setting up a chatbot to respond automatically
  • Automating your marketing activities is available in LiveChat
    Automating your marketing activities, e.g. mailing, sms, chat depending on your customers' activity
    Automating your marketing activities
  • Storing data about visitors / organizing them into leads is available in LiveChat
    Contact list enabling you to collect and store information about your visitors
    Storing data about visitors / organizing them into leads

Easily integrates with

  • 3DCart is available in LiveChat 3DCart
  • Big Cartel is available in LiveChat Big Cartel
  • Big Commerce is available in LiveChat Big Commerce
  • Blogger is available in LiveChat Blogger
  • CoreCommerce is available in LiveChat CoreCommerce
  • Desk.com is available in LiveChat Desk.com
  • Drupal is available in LiveChat Drupal
  • Facebook is available in LiveChat Facebook
  • GetResponse is available in LiveChat GetResponse
  • Google Analytics is available in LiveChat Google Analytics
  • Google Tag Manager is available in LiveChat Google Tag Manager
  • Highrise is available in LiveChat Highrise
  • Hubspot is available in LiveChat Hubspot
  • JIRA is available in LiveChat JIRA
  • Joomla! is available in LiveChat Joomla!
  • Magento is available in LiveChat Magento
  • Mailchimp is available in LiveChat Mailchimp
  • Microsoft Dynamics is available in LiveChat Microsoft Dynamics
  • Nutshell is available in LiveChat Nutshell
  • Opencart is available in LiveChat Opencart
  • Presta Shop is available in LiveChat Presta Shop
  • Salesforce is available in LiveChat Salesforce
  • Segment is available in LiveChat Segment
  • Shopify is available in LiveChat Shopify
  • Slack is available in LiveChat Slack
  • Squarespace is available in LiveChat Squarespace
  • Tumblr is available in LiveChat Tumblr
  • Twitter is available in LiveChat Twitter
  • Volusion is available in LiveChat Volusion
  • Weebly is available in LiveChat Weebly
  • WIX is available in LiveChat WIX
  • Wordpress is available in LiveChat Wordpress
  • Zapier is available in LiveChat Zapier
  • Zendesk is available in LiveChat Zendesk
  • Zoho is available in LiveChat Zoho

Review

Well-developed but pricey tool, flexible for different size of enterprises, especially useful to e-commerce businesses.

Pros

  • User-friendly interface
  • Excellent customer support
  • Advanced reporting
  • iOS / Android applications
  • Suitable for small/big enterprises
  • Multiple integrations

Cons

  • Quite expensive
  • No freemium version
  • The design could be enhanced to more modern style
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