Best for iOS/Android in-app messages
Trial: 14 days
Starts from: $free per month
Best for: small, medium companies.
HelpCrunch is a customer communication tool which lets you embed a live chat window on your website to contact your customers in real time. As well as chat, HelpCrunch offers a simple email marketing automation tool and an in-app helpdesk system to make your interaction with customers smooth and efficient at every stage. It allows you to automatically collect contacts’ personal and behavioral data and store them all in the “Contacts” tab. You can also get quick access to all your customers chats and emails through the mobile app.
The main benefits of using HelpCrunch are:
There are a few limitations of HelpCrunch's software:
HelpCrunch pricing is based on the number of support agents and the number of emails you need. The Live Chat & Email package is available in three pricing plans: Basic, Premium, and Enterprise. The cheapest plan, Basic, is for one agent only. It costs $25 per month and includes 3 automated chat messages and 3 automated email messages, with unlimited chat messages and a limit of 5000 emails per month. The Premium plan starts from $43 per agent. It includes unlimited automated messages and up to 10,000 emails/month. In the Premium plan, you can also remove HelpCrunch branding from the chat window. The Enterprise plan is suitable for more demanding companies with a need of 11+ agents and up to 500.000 emails/month.
Depending on your needs, HelpCrunch can also create a custom plan for you.
You can also purchase Live Chat Plans separately: Free ($0 lifetime), Basic ($12 per agent per month), Premium ($21 per agent per month).
HelpCrunch offers a variety of different features to let you effectively communicate with your users:
The most popular HelpCrunch integrations are:
What I like about HelpCrunch is that the communication within both live chat and email channels can be easily automated using auto messages, triggered depending on custom factors like the pages they visited or the time they haven’t been visiting our website. Matt Pliszka, pickSaaS.com
We used Intercom for several months and it did the job well but was overpriced for a company like ours. We’ve switched to HelpCrunch as it ticks all the boxes and helps us cut costs. Valerie Kurilov, SE Ranking
If you are looking for a multi-channel solution which lets you effectively communicate with your clients, HelpCrunch has all the features you need. Another cool thing about HelpCrunch is the mobile app so I can easily communicate with my contacts on the go. Mike Karaś, pickSaaS.com
Click here to read the HelpCrunch analysis & review >
Handle chats with clients at your dashboard
Send an instant reply to a customer
Check your team's performance and customer satisfaction at a glance
Send personalized messages based on specific rules
Send automated messages via chat or email based their behavior
for 1 operator / 1 chat auto message / limited settings and customization
for 1 operator / 3 chat auto messages
for 1 operator / unlimited chat auto messages