Crisp | Live Chat | Pricing, Features, Integrations, Reviews

Best for video chat / drip campaigns

Trial: 14 days

Starts from: $free per month

Best for: small, medium companies.

Crisp is a live chat software offering all the standard live chat solution's functionality. It offers you the ability, as a business, to connect most of your communication channels to centralize and unify your communication. You can easily integrate a live chat to your website and start getting user feedback to improve your product. Crisp live chat includes video/audio calls, which let you make direct contact with your customers. It allows you to automate users onboarding with drip email campaigns and in-app messages. Enhance your pipeline with bots to better qualify your leads. Crisp offers a free pricing plan for anyone who wants a basic chat to communicate with visitors. The first paid plan starts at €25 per month.

  • Reply to your cusomter form the team inbox

    Reply to your cusomter form the team inbox
  • See all your visitor on a map

    See all your visitor on a map
  • Build drip campaigns to engage and retarget your customers

    Build drip campaigns to engage and retarget your customers
  • Create your own hosted knowledge base

    Create your own hosted knowledge base

What can this app do?

  • Responding on the go with native mobile applications is available in Crisp
    Native Android / iOS apps
    Responding on the go with native mobile applications
  • Responding quickly with native desktop applications is available in Crisp
    Native Windows / Mac applications
    Responding quickly with native desktop applications
  • Managing complex customer cases through tickets is available in Crisp
    Ticketing system enables you to easily create cases with particular customers to be resolved later
    Managing complex customer cases through tickets
  • Analyzing the performance of your conversations is available in Crisp
    Analysis of performance of chat operators, conversations' statistics, etc.
    Analyzing the performance of your conversations
  • Analyzing the satisfaction of your visitors is available in Crisp
    Rating enables you to collect feedback about satisfaction of your visitors from chat operator's service
    Analyzing the satisfaction of your visitors
  • Sending automated messages at particular moment is available in Crisp
    Setting automatic chat messages to be triggered on specific conditions (e.g. visitor visits pricing page -> he receives auto chat message whether he needs help in price estimation)
    Sending automated messages at particular moment
  • Automatically translating the conversation's language is available in Crisp
    Automatic translation of conversations in different languages through Google translate
    Automatically translating the conversation's language
  • Co-browsing the website with the visitor is available in Crisp
    Function enabling screen sharing with visitor and browsing through website together
    Co-browsing the website with the visitor
  • Chatting with your visitors through video is available in Crisp
    Video conversation through chat window
    Chatting with your visitors through video
  • Sharing files between you and your visitor is available in Crisp
    Upload of files between visitor and operator
    Sharing files between you and your visitor
  • Recording the behavior of your website's visitors is available in Crisp
    Video recording of visitor's behavior during his visit at your website
    Recording the behavior of your website's visitors
  • Setting up a chatbot to respond automatically is available in Crisp
    Artificial intelligence helping you in customer requests
    Setting up a chatbot to respond automatically
  • Automating your marketing activities is available in Crisp
    Automating your marketing activities, e.g. mailing, sms, chat depending on your customers' activity
    Automating your marketing activities
  • Storing data about visitors / organizing them into leads is available in Crisp
    Contact list enabling you to collect and store information about your visitors
    Storing data about visitors / organizing them into leads

Easily integrates with

  • 3DCart is available in Crisp 3DCart
  • Big Cartel is available in Crisp Big Cartel
  • Big Commerce is available in Crisp Big Commerce
  • Blogger is available in Crisp Blogger
  • CoreCommerce is available in Crisp CoreCommerce
  • Desk.com is available in Crisp Desk.com
  • Drupal is available in Crisp Drupal
  • Facebook is available in Crisp Facebook
  • GetResponse is available in Crisp GetResponse
  • Google Analytics is available in Crisp Google Analytics
  • Google Tag Manager is available in Crisp Google Tag Manager
  • Highrise is available in Crisp Highrise
  • Hubspot is available in Crisp Hubspot
  • JIRA is available in Crisp JIRA
  • Joomla! is available in Crisp Joomla!
  • Magento is available in Crisp Magento
  • Mailchimp is available in Crisp Mailchimp
  • Microsoft Dynamics is available in Crisp Microsoft Dynamics
  • Nutshell is available in Crisp Nutshell
  • Opencart is available in Crisp Opencart
  • Presta Shop is available in Crisp Presta Shop
  • Salesforce is available in Crisp Salesforce
  • Segment is available in Crisp Segment
  • Shopify is available in Crisp Shopify
  • Slack is available in Crisp Slack
  • Squarespace is available in Crisp Squarespace
  • Tumblr is available in Crisp Tumblr
  • Twitter is available in Crisp Twitter
  • Volusion is available in Crisp Volusion
  • Weebly is available in Crisp Weebly
  • WIX is available in Crisp WIX
  • Wordpress is available in Crisp Wordpress
  • Zapier is available in Crisp Zapier
  • Zendesk is available in Crisp Zendesk
  • Zoho is available in Crisp Zoho

Pricing

Basic

Free

monthly

2 operators / basic live chat

Pro

$25

monthly

$300

yearly

4 operators / unlimited history / canned response / team inbox / Live Chat Triggers / reply from Slack

Unlimited

$95

monthly

$1140

yearly

Unlimited operators / knowledge base / chatbot / live translate / drip campaigns / CRM and Zapier integrations

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