Zendesk | Helpdesk | Pricing, Features, Integrations, Reviews

Best for omnichannel customer support

Trial: 14 days

Starts from: $9.00 per month

Best for: small, medium, big companies.

Zendesk is a popular helpdesk software which lets you handle your customer support via numerous channels including tickets, live chat, knowledge base or call center. With Zendesk, you will easily connect your mailbox and set automations automatically routing tickets to the specific agents. Zendesk also provides advanced reporting features letting you analyze and optimize your customer support's performance

  • Easily collect, assign and manage customer requests

    Easily collect, assign and manage customer requests
  • Provide support as tickets or chat

    Provide support as tickets or chat
  • Analyze your customer support performance

    Analyze your customer support performance
  • Create a public knowledgebase for your business

    Create a public knowledgebase for your business
  • Customize the look of your knowledgebase

    Customize the look of your knowledgebase
  • Set up a call center for your business

    Set up a call center for your business

What can this app do?

  • Organizing customer requests/issues into tickets is available in Zendesk
    Managing all your customers' issue submissions as ordered list of tickets.
    Organizing customer requests/issues into tickets
  • Integrating with your mailbox to respond to requests is available in Zendesk
    Connecting your personal/business mailbox and assisting your customers writing from your own email address.
    Integrating with your mailbox to respond to requests
  • Co-operating with your team on handling issues is available in Zendesk
    Working with your team on managing and responding to customer requests, e.g. adding notes and comments.
    Co-operating with your team on handling issues
  • Setting up a built-in knowledge base is available in Zendesk
    Creating a help center for your customers available at your website.
    Setting up a built-in knowledge base
  • Prioritizing tickets depending on the issue type is available in Zendesk
    Managing the order of the tickets to be handled by your customer support.
    Prioritizing tickets depending on the issue type
  • Analyzing your responses with built-in reporting is available in Zendesk
    Analyzing the data of your customer support with built-in reporting and analytics.
    Analyzing your responses with built-in reporting
  • Using NPS surveys to measure customer satisfaction is available in Zendesk
    Measuring customer satisfaction with Net Promoter Score (how likely your customers are to recommend your product to other people).
    Using NPS surveys to measure customer satisfaction
  • Setting up pre-defined responses to queries is available in Zendesk
    Creating predefined, canned responses to be used easily when responding to issues.
    Setting up pre-defined responses to queries
  • Mobile application to handle responses on the go is available in Zendesk
    Using a native Android or iOS application to handle customer support.
    Mobile application to handle responses on the go
  • Connecting with a live chat support is available in Zendesk
    Connecting with a live chat service to respond to queries immediately via chat.
    Connecting with a live chat support
  • Creating online courses for your users/customers is available in Zendesk
    Setting up online courses available to your users/customers.
    Creating online courses for your users/customers
  • Managing internal issues with tickets is available in Zendesk
    Using ticketing system as an internal system to handle employee issues/requests.
    Managing internal issues with tickets
  • Creating internal knowledge base for your business is available in Zendesk
    Setting up an internal help center for employees/team.
    Creating internal knowledge base for your business

Easily integrates with

  • BigCommerce is available in Zendesk BigCommerce
  • Drift is available in Zendesk Drift
  • Facebook is available in Zendesk Facebook
  • Google Apps is available in Zendesk Google Apps
  • Google Analytics is available in Zendesk Google Analytics
  • Highrise is available in Zendesk Highrise
  • HubSpot is available in Zendesk HubSpot
  • Jira is available in Zendesk Jira
  • LiveChat is available in Zendesk LiveChat
  • MailChimp is available in Zendesk MailChimp
  • Pipedrive is available in Zendesk Pipedrive
  • Salesforce is available in Zendesk Salesforce
  • Shopify is available in Zendesk Shopify
  • Slack is available in Zendesk Slack
  • Twitter is available in Zendesk Twitter
  • Zendesk Chat is available in Zendesk Zendesk Chat

Pricing

Essential

$9

monthly

$60

yearly

per agent / basic features

Team

$25

monthly

$228

yearly

per agent / + custom automations

Professional

$59

monthly

$588

yearly

per agent / + multilingual content & custom reports

Enterprise

$125

monthly

$1188

yearly

per agent / + multibrand support

Elite

$199

monthly

$2388

yearly

per agent / + advanced encryption & security

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