Jira Service Desk | Helpdesk | Pricing, Features, Integrations, Reviews

Best for internal & external IT helpdesk system

No trial

Starts from: $10.00 per month

Best for: medium, big companies.

Jira Service Desk is both an internal and external helpdesk software, letting you handle queries from customers as well as manage the flow of requests within your team/employees. With Jira Service Desk, you'll easily organize the request/issues process, implementing the necessary automations and providing internal & external help center to your customers & employees. Jira Service Desk will let you handle the tickets via a mobile application and set rules helping you automate your customer support or ticketing processes.

  • Provide both internal and external support

    Provide both internal and external support
  • Automate your workflow

    Automate your workflow
  • Provide external knowledgebase to your customers

    Provide external knowledgebase to your customers
  • Handle requests on desktop & mobile

    Handle requests on desktop & mobile
  • Handle IT issues

    Handle IT issues
  • Manage your company's internal hardware requests

    Manage your company's internal hardware requests
  • Set up an internal knowledge center

    Set up an internal knowledge center

What can this app do?

  • Organizing customer requests/issues into tickets is available in Jira Service Desk
    Managing all your customers' issue submissions as ordered list of tickets.
    Organizing customer requests/issues into tickets
  • Integrating with your mailbox to respond to requests is available in Jira Service Desk
    Connecting your personal/business mailbox and assisting your customers writing from your own email address.
    Integrating with your mailbox to respond to requests
  • Co-operating with your team on handling issues is available in Jira Service Desk
    Working with your team on managing and responding to customer requests, e.g. adding notes and comments.
    Co-operating with your team on handling issues
  • Setting up a built-in knowledge base is available in Jira Service Desk
    Creating a help center for your customers available at your website.
    Setting up a built-in knowledge base
  • Prioritizing tickets depending on the issue type is available in Jira Service Desk
    Managing the order of the tickets to be handled by your customer support.
    Prioritizing tickets depending on the issue type
  • Analyzing your responses with built-in reporting is available in Jira Service Desk
    Analyzing the data of your customer support with built-in reporting and analytics.
    Analyzing your responses with built-in reporting
  • Using NPS surveys to measure customer satisfaction is available in Jira Service Desk
    Measuring customer satisfaction with Net Promoter Score (how likely your customers are to recommend your product to other people).
    Using NPS surveys to measure customer satisfaction
  • Setting up pre-defined responses to queries is available in Jira Service Desk
    Creating predefined, canned responses to be used easily when responding to issues.
    Setting up pre-defined responses to queries
  • Mobile application to handle responses on the go is available in Jira Service Desk
    Using a native Android or iOS application to handle customer support.
    Mobile application to handle responses on the go
  • Connecting with a live chat support is available in Jira Service Desk
    Connecting with a live chat service to respond to queries immediately via chat.
    Connecting with a live chat support
  • Creating online courses for your users/customers is available in Jira Service Desk
    Setting up online courses available to your users/customers.
    Creating online courses for your users/customers
  • Managing internal issues with tickets is available in Jira Service Desk
    Using ticketing system as an internal system to handle employee issues/requests.
    Managing internal issues with tickets
  • Creating internal knowledge base for your business is available in Jira Service Desk
    Setting up an internal help center for employees/team.
    Creating internal knowledge base for your business

Easily integrates with

  • BigCommerce is available in Jira Service Desk BigCommerce
  • Drift is available in Jira Service Desk Drift
  • Facebook is available in Jira Service Desk Facebook
  • Google Apps is available in Jira Service Desk Google Apps
  • Google Analytics is available in Jira Service Desk Google Analytics
  • Highrise is available in Jira Service Desk Highrise
  • HubSpot is available in Jira Service Desk HubSpot
  • Jira is available in Jira Service Desk Jira
  • LiveChat is available in Jira Service Desk LiveChat
  • MailChimp is available in Jira Service Desk MailChimp
  • Pipedrive is available in Jira Service Desk Pipedrive
  • Salesforce is available in Jira Service Desk Salesforce
  • Shopify is available in Jira Service Desk Shopify
  • Slack is available in Jira Service Desk Slack
  • Twitter is available in Jira Service Desk Twitter
  • Zendesk Chat is available in Jira Service Desk Zendesk Chat

Pricing

Up to 3 agents

$10

monthly

4-15 agents

$20

monthly

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