Best for internal & external IT helpdesk system
Starts from: $10.00 per month
Best for: medium, big companies.
Jira Service Desk is both an internal and external helpdesk software, letting you handle queries from customers as well as manage the flow of requests within your team/employees. With Jira Service Desk, you'll easily organize the request/issues process, implementing the necessary automations and providing internal & external help center to your customers & employees. Jira Service Desk will let you handle the tickets via a mobile application and set rules helping you automate your customer support or ticketing processes.
Provide both internal and external support
Automate your workflow
Provide external knowledgebase to your customers
Handle requests on desktop & mobile
Handle IT issues
Manage your company's internal hardware requests
Set up an internal knowledge center
Up to 3 agents