Best for insightful reporting/analytics
Trial: 21 days
Starts from: $free per month
Best for: small, medium companies.
Freshdesk is a helpdesk software which lets you handle customer requests in one place. It lets you connect with your email account, live chat solution (Freshchat) or create a pre-defined knowledgebase available to your customers. With Freshdesk you will also set up automations letting you manage tickets depending on specific rules and scenarios and set up an automated bot suggesting knowledgebase materials depending on the customer's requests.
Manage and prioritize customers' requests as tickets
Connect with your business mailbox
Automate your customer support
Co-operate with your team on solving tickets
Customize the outlook of your tickets' collection
Use analytics to get insight about your customer support
unlimited agents / basic features
per agent / + time tracking & satisfaction surveys
per agent / + multilingual helpdesk & ticket templates
per agent / + multiple products & enterprise reports
per agent / + custom email centers & data center