Freshdesk | Helpdesk | Pricing, Features, Integrations, Reviews

Best for insightful reporting/analytics

Trial: 21 days

Starts from: $free per month

Best for: small, medium companies.

Freshdesk is a helpdesk software which lets you handle customer requests in one place. It lets you connect with your email account, live chat solution (Freshchat) or create a pre-defined knowledgebase available to your customers. With Freshdesk you will also set up automations letting you manage tickets depending on specific rules and scenarios and set up an automated bot suggesting knowledgebase materials depending on the customer's requests.

  • Manage and prioritize customers' requests as tickets

    Manage and prioritize customers' requests as tickets
  • Connect with your business mailbox

    Connect with your business mailbox
  • Automate your customer support

    Automate your customer support
  • Co-operate with your team on solving tickets

    Co-operate with your team on solving tickets
  • Customize the outlook of your tickets' collection

    Customize the outlook of your tickets' collection
  • Use analytics to get insight about your customer support

    Use analytics to get insight about your customer support

What can this app do?

  • Organizing customer requests/issues into tickets is available in Freshdesk
    Managing all your customers' issue submissions as ordered list of tickets.
    Organizing customer requests/issues into tickets
  • Integrating with your mailbox to respond to requests is available in Freshdesk
    Connecting your personal/business mailbox and assisting your customers writing from your own email address.
    Integrating with your mailbox to respond to requests
  • Co-operating with your team on handling issues is available in Freshdesk
    Working with your team on managing and responding to customer requests, e.g. adding notes and comments.
    Co-operating with your team on handling issues
  • Setting up a built-in knowledge base is available in Freshdesk
    Creating a help center for your customers available at your website.
    Setting up a built-in knowledge base
  • Prioritizing tickets depending on the issue type is available in Freshdesk
    Managing the order of the tickets to be handled by your customer support.
    Prioritizing tickets depending on the issue type
  • Analyzing your responses with built-in reporting is available in Freshdesk
    Analyzing the data of your customer support with built-in reporting and analytics.
    Analyzing your responses with built-in reporting
  • Using NPS surveys to measure customer satisfaction is available in Freshdesk
    Measuring customer satisfaction with Net Promoter Score (how likely your customers are to recommend your product to other people).
    Using NPS surveys to measure customer satisfaction
  • Setting up pre-defined responses to queries is available in Freshdesk
    Creating predefined, canned responses to be used easily when responding to issues.
    Setting up pre-defined responses to queries
  • Mobile application to handle responses on the go is available in Freshdesk
    Using a native Android or iOS application to handle customer support.
    Mobile application to handle responses on the go
  • Connecting with a live chat support is available in Freshdesk
    Connecting with a live chat service to respond to queries immediately via chat.
    Connecting with a live chat support
  • Creating online courses for your users/customers is available in Freshdesk
    Setting up online courses available to your users/customers.
    Creating online courses for your users/customers
  • Managing internal issues with tickets is available in Freshdesk
    Using ticketing system as an internal system to handle employee issues/requests.
    Managing internal issues with tickets
  • Creating internal knowledge base for your business is available in Freshdesk
    Setting up an internal help center for employees/team.
    Creating internal knowledge base for your business

Easily integrates with

  • BigCommerce is available in Freshdesk BigCommerce
  • Drift is available in Freshdesk Drift
  • Facebook is available in Freshdesk Facebook
  • Google Apps is available in Freshdesk Google Apps
  • Google Analytics is available in Freshdesk Google Analytics
  • Highrise is available in Freshdesk Highrise
  • HubSpot is available in Freshdesk HubSpot
  • Jira is available in Freshdesk Jira
  • LiveChat is available in Freshdesk LiveChat
  • MailChimp is available in Freshdesk MailChimp
  • Pipedrive is available in Freshdesk Pipedrive
  • Salesforce is available in Freshdesk Salesforce
  • Shopify is available in Freshdesk Shopify
  • Slack is available in Freshdesk Slack
  • Twitter is available in Freshdesk Twitter
  • Zendesk Chat is available in Freshdesk Zendesk Chat

Pricing

Free

Free

monthly

unlimited agents / basic features

Blossom

$25

monthly

$228

yearly

per agent / + time tracking & satisfaction surveys

Garden

$44

monthly

$420

yearly

per agent / + multilingual helpdesk & ticket templates

Estate

$59

monthly

$588

yearly

per agent / + multiple products & enterprise reports

Forest

$99

monthly

$1068

yearly

per agent / + custom email centers & data center

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