Tidio Chat | Live Chat | Pricing, Features, Integrations, Reviews

Best for easy messages automation

Trial: 7 days

Starts from: $free per month

Best for: small, medium companies.

Tidio Chat is a live chat software with a free plan available, especially well-integrated with services like WIX or Shopify. Tidio Chat let you personalize automated customer messages in an easy way. It also offers an automated bot feature for Shopify, letting you automatically check order or delivery status for your customers.

Tidio Chat benefits

Tidio can help you grow your business by:

  • Instant answers to customers browsing through your website
  • Increasing visitors' engagement and conversion with automated greetings
  • Managing resources more effectively by collecting email address and responding later
  • Managing communication via multiple channels thanks to Facebook Messenger connection
  • Saving time on customer inquiries with an automated Shopify bot

Tidio Chat cons

Some of the drawbacks of Tidio when compared to other live chat software are:

  • No chat/customer satisfaction's measurement
  • Limited integrations with other software solutions

Tidio Chat pricing

Tidio starts with a basic free version, letting up to 3 users handle chat conversations or email messages. For the additional $15 per month (for 3 operators), it lets you monitor your website's visitors in real-time. For another $15 per month (for 3 operators), you'd be able to set up automated messages sent to your visitors.

Tidio Chat features

Tidio Chat offers multiple features for managing your communication with customers better:

  • Easy-to-set automations
  • Sending responses via email
  • Setting up an automated bot handling requests at Shopify
  • Integration with Facebook Messenger
  • Live visitors’ list

Tidio Chat integrations

The most popular integrations of Tidio Chat are:

Website building

  • WIX
  • Weebly
  • WordPress

E-commerce

  • Shopify
  • BigCommerce
  • Presta Shop

Mailing automation

  • MailChimp
  • GetResponse

CRM

  • Pipedrive
  • Hubspot
  • Salesforce
  • Agile CRM

Tidio chat reviews

Tidio does stand out from most of the available options you get for a live chat plugin. Especially its free version offers much more than you can find in any other free live chat tool. Ipshita, learnwoo.com

Tidio is an extremely easy plugin to get started with, you just need to install and activate the plugin and it will start showing the chat window on your site. Dhiraj Das, Sourcewp.com

Tidio is one of the simplest live chat solutions. It lets you set up an automated communication in an extremely simple way, without any IT knowledge, thanks to its drag-and-drop automation editor. Matt Pliszka, pickSaaS.com

  • Chat with users on your website using a well-designed chat window

    Chat with users on your website using a well-designed chat window
  • Handle conversations using a desktop app or panel available online

    Handle conversations using a desktop app or panel available online
  • Automate and personalize the messages depending on visitors' activity

    Automate and personalize the messages depending on visitors' activity
  • Chat with customers using multiple channels, including smartphones

    Chat with customers using multiple channels, including smartphones
  • Customize the look of your chat window

    Customize the look of your chat window
  • Integrate with other services, including WIX

    Integrate with other services, including WIX

What can this app do?

  • Responding on the go with native mobile applications is available in Tidio Chat
    Native Android / iOS apps
    Responding on the go with native mobile applications
  • Responding quickly with native desktop applications is available in Tidio Chat
    Native Windows / Mac applications
    Responding quickly with native desktop applications
  • Managing complex customer cases through tickets is available in Tidio Chat
    Ticketing system enables you to easily create cases with particular customers to be resolved later
    Managing complex customer cases through tickets
  • Analyzing the performance of your conversations is available in Tidio Chat
    Analysis of performance of chat operators, conversations' statistics, etc.
    Analyzing the performance of your conversations
  • Analyzing the satisfaction of your visitors is available in Tidio Chat
    Rating enables you to collect feedback about satisfaction of your visitors from chat operator's service
    Analyzing the satisfaction of your visitors
  • Sending automated messages at particular moment is available in Tidio Chat
    Setting automatic chat messages to be triggered on specific conditions (e.g. visitor visits pricing page -> he receives auto chat message whether he needs help in price estimation)
    Sending automated messages at particular moment
  • Automatically translating the conversation's language is available in Tidio Chat
    Automatic translation of conversations in different languages through Google translate
    Automatically translating the conversation's language
  • Co-browsing the website with the visitor is available in Tidio Chat
    Function enabling screen sharing with visitor and browsing through website together
    Co-browsing the website with the visitor
  • Chatting with your visitors through video is available in Tidio Chat
    Video conversation through chat window
    Chatting with your visitors through video
  • Sharing files between you and your visitor is available in Tidio Chat
    Upload of files between visitor and operator
    Sharing files between you and your visitor
  • Recording the behavior of your website's visitors is available in Tidio Chat
    Video recording of visitor's behavior during his visit at your website
    Recording the behavior of your website's visitors
  • Setting up a chatbot to respond automatically is available in Tidio Chat
    Artificial intelligence helping you in customer requests
    Setting up a chatbot to respond automatically
  • Automating your marketing activities is available in Tidio Chat
    Automating your marketing activities, e.g. mailing, sms, chat depending on your customers' activity
    Automating your marketing activities
  • Storing data about visitors / organizing them into leads is available in Tidio Chat
    Contact list enabling you to collect and store information about your visitors
    Storing data about visitors / organizing them into leads

Easily integrates with

  • 3DCart is available in Tidio Chat 3DCart
  • Big Cartel is available in Tidio Chat Big Cartel
  • Big Commerce is available in Tidio Chat Big Commerce
  • Blogger is available in Tidio Chat Blogger
  • CoreCommerce is available in Tidio Chat CoreCommerce
  • Desk.com is available in Tidio Chat Desk.com
  • Drupal is available in Tidio Chat Drupal
  • Facebook is available in Tidio Chat Facebook
  • GetResponse is available in Tidio Chat GetResponse
  • Google Analytics is available in Tidio Chat Google Analytics
  • Google Tag Manager is available in Tidio Chat Google Tag Manager
  • Highrise is available in Tidio Chat Highrise
  • Hubspot is available in Tidio Chat Hubspot
  • JIRA is available in Tidio Chat JIRA
  • Joomla! is available in Tidio Chat Joomla!
  • Magento is available in Tidio Chat Magento
  • Mailchimp is available in Tidio Chat Mailchimp
  • Microsoft Dynamics is available in Tidio Chat Microsoft Dynamics
  • Nutshell is available in Tidio Chat Nutshell
  • Opencart is available in Tidio Chat Opencart
  • Presta Shop is available in Tidio Chat Presta Shop
  • Salesforce is available in Tidio Chat Salesforce
  • Segment is available in Tidio Chat Segment
  • Shopify is available in Tidio Chat Shopify
  • Slack is available in Tidio Chat Slack
  • Squarespace is available in Tidio Chat Squarespace
  • Tumblr is available in Tidio Chat Tumblr
  • Twitter is available in Tidio Chat Twitter
  • Volusion is available in Tidio Chat Volusion
  • Weebly is available in Tidio Chat Weebly
  • WIX is available in Tidio Chat WIX
  • Wordpress is available in Tidio Chat Wordpress
  • Zapier is available in Tidio Chat Zapier
  • Zendesk is available in Tidio Chat Zendesk
  • Zoho is available in Tidio Chat Zoho

Pricing

Standard

Free

monthly

for 3 operators

+ Communicator

$15

monthly

$150

yearly

premium chat features (for 3 operators)

+ Automation

$15

monthly

$150

yearly

up to 5000 automation events

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