Smartsupp | Live Chat | Pricing, Features, Integrations, Reviews

Best for free with video recording

Trial: 30 days

Starts from: $free per month

Best for: small, medium companies.

Smartsupp is a live chat software with a free version for an unlimited number of operators. In the premium version, it offers a video recording function, letting you record what your visitors do on your website.

  • Let visitors engage at your website

    Let visitors engage at your website
  • Respond customers at your web platform

    Respond customers at your web platform
  • Respond with 3rd party mobile apps

    Respond with 3rd party mobile apps
  • Set auto responses

    Set auto responses
  • Customize your chat window

    Customize your chat window
  • Record the behavior of your visitors

    Record the behavior of your visitors
  • Analyze impact with Google Analytics

    Analyze impact with Google Analytics

What can this app do?

  • Responding on the go with native mobile applications is available in Smartsupp
    Native Android / iOS apps
    Responding on the go with native mobile applications
  • Responding quickly with native desktop applications is available in Smartsupp
    Native Windows / Mac applications
    Responding quickly with native desktop applications
  • Managing complex customer cases through tickets is available in Smartsupp
    Ticketing system enables you to easily create cases with particular customers to be resolved later
    Managing complex customer cases through tickets
  • Analyzing the performance of your conversations is available in Smartsupp
    Analysis of performance of chat operators, conversations' statistics, etc.
    Analyzing the performance of your conversations
  • Analyzing the satisfaction of your visitors is available in Smartsupp
    Rating enables you to collect feedback about satisfaction of your visitors from chat operator's service
    Analyzing the satisfaction of your visitors
  • Sending automated messages at particular moment is available in Smartsupp
    Setting automatic chat messages to be triggered on specific conditions (e.g. visitor visits pricing page -> he receives auto chat message whether he needs help in price estimation)
    Sending automated messages at particular moment
  • Automatically translating the conversation's language is available in Smartsupp
    Automatic translation of conversations in different languages through Google translate
    Automatically translating the conversation's language
  • Co-browsing the website with the visitor is available in Smartsupp
    Function enabling screen sharing with visitor and browsing through website together
    Co-browsing the website with the visitor
  • Chatting with your visitors through video is available in Smartsupp
    Video conversation through chat window
    Chatting with your visitors through video
  • Sharing files between you and your visitor is available in Smartsupp
    Upload of files between visitor and operator
    Sharing files between you and your visitor
  • Recording the behavior of your website's visitors is available in Smartsupp
    Video recording of visitor's behavior during his visit at your website
    Recording the behavior of your website's visitors
  • Setting up a chatbot to respond automatically is available in Smartsupp
    Artificial intelligence helping you in customer requests
    Setting up a chatbot to respond automatically
  • Automating your marketing activities is available in Smartsupp
    Automating your marketing activities, e.g. mailing, sms, chat depending on your customers' activity
    Automating your marketing activities
  • Storing data about visitors / organizing them into leads is available in Smartsupp
    Contact list enabling you to collect and store information about your visitors
    Storing data about visitors / organizing them into leads

Easily integrates with

  • 3DCart is available in Smartsupp 3DCart
  • Big Cartel is available in Smartsupp Big Cartel
  • Big Commerce is available in Smartsupp Big Commerce
  • Blogger is available in Smartsupp Blogger
  • CoreCommerce is available in Smartsupp CoreCommerce
  • Desk.com is available in Smartsupp Desk.com
  • Drupal is available in Smartsupp Drupal
  • Facebook is available in Smartsupp Facebook
  • GetResponse is available in Smartsupp GetResponse
  • Google Analytics is available in Smartsupp Google Analytics
  • Google Tag Manager is available in Smartsupp Google Tag Manager
  • Highrise is available in Smartsupp Highrise
  • Hubspot is available in Smartsupp Hubspot
  • JIRA is available in Smartsupp JIRA
  • Joomla! is available in Smartsupp Joomla!
  • Magento is available in Smartsupp Magento
  • Mailchimp is available in Smartsupp Mailchimp
  • Microsoft Dynamics is available in Smartsupp Microsoft Dynamics
  • Nutshell is available in Smartsupp Nutshell
  • Opencart is available in Smartsupp Opencart
  • Presta Shop is available in Smartsupp Presta Shop
  • Salesforce is available in Smartsupp Salesforce
  • Segment is available in Smartsupp Segment
  • Shopify is available in Smartsupp Shopify
  • Slack is available in Smartsupp Slack
  • Squarespace is available in Smartsupp Squarespace
  • Tumblr is available in Smartsupp Tumblr
  • Twitter is available in Smartsupp Twitter
  • Volusion is available in Smartsupp Volusion
  • Weebly is available in Smartsupp Weebly
  • WIX is available in Smartsupp WIX
  • Wordpress is available in Smartsupp Wordpress
  • Zapier is available in Smartsupp Zapier
  • Zendesk is available in Smartsupp Zendesk
  • Zoho is available in Smartsupp Zoho

Pricing

Free

Free

monthly

unlimited number of operators

Standard

$10

monthly

$96

yearly

per operator

Pro

$2375

monthly

$228

yearly

per operator

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