LivePerson | Live Chat | Pricing, Features, Integrations, Reviews

Best for big enterprises

Trial: 30 days

Starts from: $negotiated individually per month

Best for: big companies.

LivePerson is a live chat software designed mostly for bigger enterprises with an extensive functionality for more demanding clients. It also focuses on conversations' security and reporting / analytical functionalities. The software allows for co-browsing and attempts to use AI for automated conversations.



  • Let customers engage through your website

    Let customers engage through your website
  • Respond with dedicated mobile applications

    Respond with dedicated mobile applications
  • Measure customers' satisfaction with implemented MCS scoring system

    Measure customers' satisfaction with implemented MCS scoring system
  • Advanced reporting best for big enterprises

    Advanced reporting best for big enterprises
  • Navigate your customers through co-browsing a website with them

    Navigate your customers through co-browsing a website with them
  • Use advanced customer care and visitor functionalities

    Use advanced customer care and visitor functionalities

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What can this app do?

  • Responding on the go with native mobile applications is available in LivePerson
    Native Android / iOS apps
    Responding on the go with native mobile applications
  • Responding quickly with native desktop applications is available in LivePerson
    Native Windows / Mac applications
    Responding quickly with native desktop applications
  • Managing complex customer cases through tickets is available in LivePerson
    Ticketing system enables you to easily create cases with particular customers to be resolved later
    Managing complex customer cases through tickets
  • Analyzing the performance of your conversations is available in LivePerson
    Analysis of performance of chat operators, conversations' statistics, etc.
    Analyzing the performance of your conversations
  • Analyzing the satisfaction of your visitors is available in LivePerson
    Rating enables you to collect feedback about satisfaction of your visitors from chat operator's service
    Analyzing the satisfaction of your visitors
  • Sending automated messages at particular moment is available in LivePerson
    Setting automatic chat messages to be triggered on specific conditions (e.g. visitor visits pricing page -> he receives auto chat message whether he needs help in price estimation)
    Sending automated messages at particular moment
  • Automatically translating the conversation's language is available in LivePerson
    Automatic translation of conversations in different languages through Google translate
    Automatically translating the conversation's language
  • Co-browsing the website with the visitor is available in LivePerson
    Function enabling screen sharing with visitor and browsing through website together
    Co-browsing the website with the visitor
  • Chatting with your visitors through video is available in LivePerson
    Video conversation through chat window
    Chatting with your visitors through video
  • Sharing files between you and your visitor is available in LivePerson
    Upload of files between visitor and operator
    Sharing files between you and your visitor
  • Recording the behavior of your website's visitors is available in LivePerson
    Video recording of visitor's behavior during his visit at your website
    Recording the behavior of your website's visitors
  • Setting up a chatbot to respond automatically is available in LivePerson
    Artificial intelligence helping you in customer requests
    Setting up a chatbot to respond automatically
  • Automating your marketing activities is available in LivePerson
    Automating your marketing activities, e.g. mailing, sms, chat depending on your customers' activity
    Automating your marketing activities
  • Storing data about visitors / organizing them into leads is available in LivePerson
    Contact list enabling you to collect and store information about your visitors
    Storing data about visitors / organizing them into leads

Easily integrates with

  • 3DCart is available in LivePerson 3DCart
  • Big Cartel is available in LivePerson Big Cartel
  • Big Commerce is available in LivePerson Big Commerce
  • Blogger is available in LivePerson Blogger
  • CoreCommerce is available in LivePerson CoreCommerce
  • Desk.com is available in LivePerson Desk.com
  • Drupal is available in LivePerson Drupal
  • Facebook is available in LivePerson Facebook
  • GetResponse is available in LivePerson GetResponse
  • Google Analytics is available in LivePerson Google Analytics
  • Google Tag Manager is available in LivePerson Google Tag Manager
  • Highrise is available in LivePerson Highrise
  • Hubspot is available in LivePerson Hubspot
  • JIRA is available in LivePerson JIRA
  • Joomla! is available in LivePerson Joomla!
  • Magento is available in LivePerson Magento
  • Mailchimp is available in LivePerson Mailchimp
  • Microsoft Dynamics is available in LivePerson Microsoft Dynamics
  • Nutshell is available in LivePerson Nutshell
  • Opencart is available in LivePerson Opencart
  • Presta Shop is available in LivePerson Presta Shop
  • Salesforce is available in LivePerson Salesforce
  • Segment is available in LivePerson Segment
  • Shopify is available in LivePerson Shopify
  • Slack is available in LivePerson Slack
  • Squarespace is available in LivePerson Squarespace
  • Tumblr is available in LivePerson Tumblr
  • Twitter is available in LivePerson Twitter
  • Volusion is available in LivePerson Volusion
  • Weebly is available in LivePerson Weebly
  • WIX is available in LivePerson WIX
  • Wordpress is available in LivePerson Wordpress
  • Zapier is available in LivePerson Zapier
  • Zendesk is available in LivePerson Zendesk
  • Zoho is available in LivePerson Zoho

Pricing

Individual

Negotiated

individually

pricing set up depending on the customer's needs

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