Formilla | Live Chat | Pricing, Features, Integrations, Reviews

Trial: 15 days

Starts from: $free per month

Best for: small, medium companies.

Formilla supplies live chat software as well as a messaging platform for sales and marketing teams. You can integrate the Formilla chat plugin with most of the popular website creators like WordPress,  WIX, Joomla or Weebly. Its functionality is limited to only the essential features. The tool is most suitable for small and medium-size businesses. Formilla offers a web and a mobile version, allowing you to respond on the go. The chat window is fully customized, you can set colors, position, etc. depending on your preferences. 

  • Let your visitors contact you through a live chat window

    Let your visitors contact you through a live chat window
  • Integrate with other on-line platforms

    Integrate with other on-line platforms
  • Customize the look of your chat window

    Customize the look of your chat window
  • Get information about your visitors' behavior

    Get information about your visitors' behavior
  • Use mobile devices to respond on the go

    Use mobile devices to respond on the go

What can this app do?

  • Responding on the go with native mobile applications is available in Formilla
    Native Android / iOS apps
    Responding on the go with native mobile applications
  • Responding quickly with native desktop applications is available in Formilla
    Native Windows / Mac applications
    Responding quickly with native desktop applications
  • Managing complex customer cases through tickets is available in Formilla
    Ticketing system enables you to easily create cases with particular customers to be resolved later
    Managing complex customer cases through tickets
  • Analyzing the performance of your conversations is available in Formilla
    Analysis of performance of chat operators, conversations' statistics, etc.
    Analyzing the performance of your conversations
  • Analyzing the satisfaction of your visitors is available in Formilla
    Rating enables you to collect feedback about satisfaction of your visitors from chat operator's service
    Analyzing the satisfaction of your visitors
  • Sending automated messages at particular moment is available in Formilla
    Setting automatic chat messages to be triggered on specific conditions (e.g. visitor visits pricing page -> he receives auto chat message whether he needs help in price estimation)
    Sending automated messages at particular moment
  • Automatically translating the conversation's language is available in Formilla
    Automatic translation of conversations in different languages through Google translate
    Automatically translating the conversation's language
  • Co-browsing the website with the visitor is available in Formilla
    Function enabling screen sharing with visitor and browsing through website together
    Co-browsing the website with the visitor
  • Chatting with your visitors through video is available in Formilla
    Video conversation through chat window
    Chatting with your visitors through video
  • Sharing files between you and your visitor is available in Formilla
    Upload of files between visitor and operator
    Sharing files between you and your visitor
  • Recording the behavior of your website's visitors is available in Formilla
    Video recording of visitor's behavior during his visit at your website
    Recording the behavior of your website's visitors
  • Setting up a chatbot to respond automatically is available in Formilla
    Artificial intelligence helping you in customer requests
    Setting up a chatbot to respond automatically
  • Automating your marketing activities is available in Formilla
    Automating your marketing activities, e.g. mailing, sms, chat depending on your customers' activity
    Automating your marketing activities
  • Storing data about visitors / organizing them into leads is available in Formilla
    Contact list enabling you to collect and store information about your visitors
    Storing data about visitors / organizing them into leads

Easily integrates with

  • 3DCart is available in Formilla 3DCart
  • Big Cartel is available in Formilla Big Cartel
  • Big Commerce is available in Formilla Big Commerce
  • Blogger is available in Formilla Blogger
  • CoreCommerce is available in Formilla CoreCommerce
  • Desk.com is available in Formilla Desk.com
  • Drupal is available in Formilla Drupal
  • Facebook is available in Formilla Facebook
  • GetResponse is available in Formilla GetResponse
  • Google Analytics is available in Formilla Google Analytics
  • Google Tag Manager is available in Formilla Google Tag Manager
  • Highrise is available in Formilla Highrise
  • Hubspot is available in Formilla Hubspot
  • JIRA is available in Formilla JIRA
  • Joomla! is available in Formilla Joomla!
  • Magento is available in Formilla Magento
  • Mailchimp is available in Formilla Mailchimp
  • Microsoft Dynamics is available in Formilla Microsoft Dynamics
  • Nutshell is available in Formilla Nutshell
  • Opencart is available in Formilla Opencart
  • Presta Shop is available in Formilla Presta Shop
  • Salesforce is available in Formilla Salesforce
  • Segment is available in Formilla Segment
  • Shopify is available in Formilla Shopify
  • Slack is available in Formilla Slack
  • Squarespace is available in Formilla Squarespace
  • Tumblr is available in Formilla Tumblr
  • Twitter is available in Formilla Twitter
  • Volusion is available in Formilla Volusion
  • Weebly is available in Formilla Weebly
  • WIX is available in Formilla WIX
  • Wordpress is available in Formilla Wordpress
  • Zapier is available in Formilla Zapier
  • Zendesk is available in Formilla Zendesk
  • Zoho is available in Formilla Zoho

Pricing

Free

Free

monthly

for one operator / max 30 chats per month

Premium

$1199

monthly

$11510

yearly

for 1st operator / each next -30%

Premium plus

$1699

monthly

$16310

yearly

for 1st operator / each next -30%

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