Best for built-in online courses creator
Trial: 15 days
Starts from: $free per month
Best for: small, medium companies.
ProProfs is a helpdesk software to help you collect and prioritize your customers' requests. It will also allow you to set up a live chat support collecting the tickets/issues. ProProfs like other helpdesk solutions will let you set up your own help center providing knowledge base materials to your customers/users. With ProProfs, you'd be able to additionally measure NPS score among your customers and create online courses for your employees and customers.
Use shared inbox to manage requests together
Handle requests as tickets & chat
Create online courses for your customers
Set up a help center for your customers
Use statistics to analyze your customer support
for 1 user, 1 inbox / basic features
for 3 users, 1 inbox / + 6-month ticket history, auto/canned responses,
for 5 users, 3 inboxes / + 1-year tickets history, routing, reporting
unlimited users & inboxes / + SLA & Custom License