ProProfs | Helpdesk | Pricing, Features, Integrations, Reviews

Best for built-in online courses creator

Trial: 15 days

Starts from: $free per month

Best for: small, medium companies.

ProProfs is a helpdesk software to help you collect and prioritize your customers' requests. It will also allow you to set up a live chat support collecting the tickets/issues. ProProfs like other helpdesk solutions will let you set up your own help center providing knowledge base materials to your customers/users. With ProProfs, you'd be able to additionally measure NPS score among your customers and create online courses for your employees and customers.

  • Use shared inbox to manage requests together

    Use shared inbox to manage requests together
  • Handle requests as tickets & chat

    Handle requests as tickets & chat
  • Create online courses for your customers

    Create online courses for your customers
  • Set up a help center for your customers

    Set up a help center for your customers
  • Use statistics to analyze your customer support

    Use statistics to analyze your customer support

What can this app do?

  • Organizing customer requests/issues into tickets is available in ProProfs
    Managing all your customers' issue submissions as ordered list of tickets.
    Organizing customer requests/issues into tickets
  • Integrating with your mailbox to respond to requests is available in ProProfs
    Connecting your personal/business mailbox and assisting your customers writing from your own email address.
    Integrating with your mailbox to respond to requests
  • Co-operating with your team on handling issues is available in ProProfs
    Working with your team on managing and responding to customer requests, e.g. adding notes and comments.
    Co-operating with your team on handling issues
  • Setting up a built-in knowledge base is available in ProProfs
    Creating a help center for your customers available at your website.
    Setting up a built-in knowledge base
  • Prioritizing tickets depending on the issue type is available in ProProfs
    Managing the order of the tickets to be handled by your customer support.
    Prioritizing tickets depending on the issue type
  • Analyzing your responses with built-in reporting is available in ProProfs
    Analyzing the data of your customer support with built-in reporting and analytics.
    Analyzing your responses with built-in reporting
  • Using NPS surveys to measure customer satisfaction is available in ProProfs
    Measuring customer satisfaction with Net Promoter Score (how likely your customers are to recommend your product to other people).
    Using NPS surveys to measure customer satisfaction
  • Setting up pre-defined responses to queries is available in ProProfs
    Creating predefined, canned responses to be used easily when responding to issues.
    Setting up pre-defined responses to queries
  • Mobile application to handle responses on the go is available in ProProfs
    Using a native Android or iOS application to handle customer support.
    Mobile application to handle responses on the go
  • Connecting with a live chat support is available in ProProfs
    Connecting with a live chat service to respond to queries immediately via chat.
    Connecting with a live chat support
  • Creating online courses for your users/customers is available in ProProfs
    Setting up online courses available to your users/customers.
    Creating online courses for your users/customers
  • Managing internal issues with tickets is available in ProProfs
    Using ticketing system as an internal system to handle employee issues/requests.
    Managing internal issues with tickets
  • Creating internal knowledge base for your business is available in ProProfs
    Setting up an internal help center for employees/team.
    Creating internal knowledge base for your business
  • Managing your call center activities is available in ProProfs
    Managing your team call activities and call queues
    Managing your call center activities

Easily integrates with

  • BigCommerce is available in ProProfs BigCommerce
  • Drift is available in ProProfs Drift
  • Facebook is available in ProProfs Facebook
  • Google Apps is available in ProProfs Google Apps
  • Google Analytics is available in ProProfs Google Analytics
  • Highrise is available in ProProfs Highrise
  • HubSpot is available in ProProfs HubSpot
  • Jira is available in ProProfs Jira
  • LiveChat is available in ProProfs LiveChat
  • MailChimp is available in ProProfs MailChimp
  • Pipedrive is available in ProProfs Pipedrive
  • Salesforce is available in ProProfs Salesforce
  • Shopify is available in ProProfs Shopify
  • Slack is available in ProProfs Slack
  • Twitter is available in ProProfs Twitter
  • Zendesk Chat is available in ProProfs Zendesk Chat

Pricing

Free

Free

monthly

for 1 user, 1 inbox / basic features

Team

$49

monthly

$468

yearly

for 3 users, 1 inbox / + 6-month ticket history, auto/canned responses,

Business

$89

monthly

$948

yearly

for 5 users, 3 inboxes / + 1-year tickets history, routing, reporting

Enterprise

$499

monthly

$4788

yearly

unlimited users & inboxes / + SLA & Custom License

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