Help Scout | Helpdesk | Pricing, Features, Integrations, Reviews

Best for easy to use & automate

Trial: 15 days

Starts from: $15.00 per month

Best for: small, medium companies.

Help Scout is customer support solution letting you connect email and live chat support in one place. With Help Scout, you'd be able to easily set the rules, automating your workflow. It also allows to create help documentation available to your customers, before they ask for your help. With HelpScout, you'd also be able to generate custom, visual reports providing you with the data for your customer support's decision-making processes.

  • Handle customer requests/issues as tickets

    Handle customer requests/issues as tickets
  • Monitor the tickets per customer

    Monitor the tickets per customer
  • Set rules and automations to save time on customer support

    Set rules and automations to save time on customer support
  • Collaborate on customer support with your team

    Collaborate on customer support with your team
  • Create your company's knowledgebase

    Create your company's knowledgebase
  • Monitor the statistics of your customer support

    Monitor the statistics of your customer support

What can this app do?

  • Organizing customer requests/issues into tickets is available in Help Scout
    Managing all your customers' issue submissions as ordered list of tickets.
    Organizing customer requests/issues into tickets
  • Integrating with your mailbox to respond to requests is available in Help Scout
    Connecting your personal/business mailbox and assisting your customers writing from your own email address.
    Integrating with your mailbox to respond to requests
  • Co-operating with your team on handling issues is available in Help Scout
    Working with your team on managing and responding to customer requests, e.g. adding notes and comments.
    Co-operating with your team on handling issues
  • Setting up a built-in knowledge base is available in Help Scout
    Creating a help center for your customers available at your website.
    Setting up a built-in knowledge base
  • Prioritizing tickets depending on the issue type is available in Help Scout
    Managing the order of the tickets to be handled by your customer support.
    Prioritizing tickets depending on the issue type
  • Analyzing your responses with built-in reporting is available in Help Scout
    Analyzing the data of your customer support with built-in reporting and analytics.
    Analyzing your responses with built-in reporting
  • Using NPS surveys to measure customer satisfaction is available in Help Scout
    Measuring customer satisfaction with Net Promoter Score (how likely your customers are to recommend your product to other people).
    Using NPS surveys to measure customer satisfaction
  • Setting up pre-defined responses to queries is available in Help Scout
    Creating predefined, canned responses to be used easily when responding to issues.
    Setting up pre-defined responses to queries
  • Mobile application to handle responses on the go is available in Help Scout
    Using a native Android or iOS application to handle customer support.
    Mobile application to handle responses on the go
  • Connecting with a live chat support is available in Help Scout
    Connecting with a live chat service to respond to queries immediately via chat.
    Connecting with a live chat support
  • Creating online courses for your users/customers is available in Help Scout
    Setting up online courses available to your users/customers.
    Creating online courses for your users/customers
  • Managing internal issues with tickets is available in Help Scout
    Using ticketing system as an internal system to handle employee issues/requests.
    Managing internal issues with tickets
  • Creating internal knowledge base for your business is available in Help Scout
    Setting up an internal help center for employees/team.
    Creating internal knowledge base for your business

Easily integrates with

  • BigCommerce is available in Help Scout BigCommerce
  • Drift is available in Help Scout Drift
  • Facebook is available in Help Scout Facebook
  • Google Apps is available in Help Scout Google Apps
  • Google Analytics is available in Help Scout Google Analytics
  • Highrise is available in Help Scout Highrise
  • HubSpot is available in Help Scout HubSpot
  • Jira is available in Help Scout Jira
  • LiveChat is available in Help Scout LiveChat
  • MailChimp is available in Help Scout MailChimp
  • Pipedrive is available in Help Scout Pipedrive
  • Salesforce is available in Help Scout Salesforce
  • Shopify is available in Help Scout Shopify
  • Slack is available in Help Scout Slack
  • Twitter is available in Help Scout Twitter
  • Zendesk Chat is available in Help Scout Zendesk Chat

Pricing

Basic

$15

monthly

$144

yearly

per user / basic functionality

Standard

$25

monthly

$240

yearly

per user / + 5 mailboxes, full history reports, satisfaction ratings

Plus

$40

monthly

$384

yearly

per user / + 25 mailboxes, 5 docs sites, HIPAA Compliance

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