Best for easy to use & automate
Trial: 15 days
Starts from: $15.00 per month
Best for: small, medium companies.
Help Scout is customer support solution letting you connect email and live chat support in one place. With Help Scout, you'd be able to easily set the rules, automating your workflow. It also allows to create help documentation available to your customers, before they ask for your help. With HelpScout, you'd also be able to generate custom, visual reports providing you with the data for your customer support's decision-making processes.
Handle customer requests/issues as tickets
Monitor the tickets per customer
Set rules and automations to save time on customer support
Collaborate on customer support with your team
Create your company's knowledgebase
Monitor the statistics of your customer support
per user / basic functionality
per user / + 5 mailboxes, full history reports, satisfaction ratings
per user / + 25 mailboxes, 5 docs sites, HIPAA Compliance