SaaS Software

Cool live chat features

Cool live chat features
Cool live chat features

Today’s times of SaaS technology bring us vast range of solutions to grow sales, implement cost efficiencies or increase productivity. With the rising demand and supply of cloud solutions, we get bombarded by new offerings providing us with increasing number of functionalities. So how to find the one which might be suitable for your business? Today, we take a look at available live chat solutions and analyze some best live chat features which could be useful for your businesses.

Video Recording – Smartsupp Live Chat

If you are looking for the tool not only for communicating with your customers but also for tracking each step they take at your website, Smartsupp might have something for you. Video recording functionality enables you to see the video of each and every visit of your customer at your website. Seems awesome, doesn’t it? The drawback is that as soon as you have more visitors coming, you might end up with hundreds of videos and the software does not provide you with any heat map analysis or overall statistics.

Smartsupp: Video recording of your website’s visitors

Smartsupp: Video recording of your website’s visitors

AI Bot – Drift Chat

Are we the only ones who hate receiving automatic messages in the chat window, pretending that they are actual people? Drift’s solution enables you to program your fancy looking customer service bot to have first interaction with your visitor. The bot can either collect more information about your customer before you jump in, would automatically direct the conversation to the specific person or help the customer reach the correct sub-website to resolve his/her problem. After all, you are the one who should be responding but maybe with time, it will be able to answer all the questions?

Drift: Automated customer service bot

Drift: Automated customer service bot

Building Connection Between You And Your Customer – Intercom

Chatting with your visitor might sometimes seem like talking to a stranger in a very dark place. But not with Intercom – their live chat (or rather a pricy mix of products Respond + Engage) provides you with direct, precise and simply visualized information about your website’s visitors such as their workplace, e-mail, location, previous interest in your products or their current behavior at your website. You can also create profiles of your team members so that your customers feel they’re really talking to a real person. All of this for a hefty price of $106 per month…

Intercom Respond + Engage: Building connection between you and your visitors

Intercom Respond + Engage: Building connection between you and your visitors

Marketing Automation – UserEngage

If you are looking for an all-in-one solution to automate interaction with your visitors, UserEngage is the powerful vehicle. It lets you automate engagement between you and your potential customers with very simple scripts allowing to schedule e-mail or SMS campaigns as soon as your visitor enters particular part of your website. In some aspects, UserEngage can even substitute some of the products you’re already using, like MailChimp.

UserEngage: Marketing automation

UserEngage: Marketing automation

Integration With Other Services – LiveChat

If you’re a fan of online tools you would probably want to have your chat integrated into many other products you’re using. Even though you should look specifically into integration of each product, Live Chat Inc. has all you need in stock. It is the only platform which will provide you full integration with e-commerce platforms like WIX or Shopify or cloud storage like Dropbox. If you want a simple, well-featured product which will fit into your daily business’s routine LiveChat has probably all you need.

LiveChat: Integrations


Paul Minors

CRM Consultant

Pipedrive Expert Partner

Implement & integrate CRM into your organization to grow sales and cut costs

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Matt Pliszka CRM Consultant @ pickSaaS. I help businesses manage and integrate their CRM, sales, and marketing processes, including data structuring/analytics, mailing integration, lead distribution, and identification. Articles of this author: 45

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